Please contact our customer service team via email to initiate a return request. Please provide as much information as possible, including order number, full name, address, phone number, reason for return. Please note that we may ask you to email photos and/or videos of damaged or defective items before sending them back. We may also provide you with troubleshooting steps as this is necessary to expedite the return process and help you avoid any returns processing fees.
If the return is approved, you will receive further instructions for shipping the item back to us. Any refund, store credit, or exchange will be issued once the return is received and processed.
The entire store supports 7-day no-reason returns
Make an appointment for door-to-door pickup
It is borne by our store, which is equivalent to a free trial